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Frequently Asked Questions Re: COVID-19

Updated 3/16/21

Attic Angel Community has taken the highest levels of precaution to prevent the spread of the coronavirus/COVID-19. Because things change frequently, please check back in on this page for the most up-to-date information. All urgent notices will be posted on the emergency notification box that pops up on the pages of our website, with duplication below. You may also get regular updates from our new AAP Resident Portal (see below for instructions to join) and the “Attic Angel Community” Facebook page. If you have a question, please This email address is being protected from spambots. You need JavaScript enabled to view it.

Are you offering virtual tours or other digital exploration of Attic Angel Community?

The good news, for anyone interested in our Prairie Point homes, is that open houses will resume on Thursdays from 9 to 11 am. Otherwise, we offer virtual tours and a robust website with videos and floorplans for living options within Attic Angel Community. Please consult the detailed information on our website, under the LIVE HERE heading, or call us at 608-662-8842 and we will mail you an information packet. For more explicit tour information or to ask specific questions, please email This email address is being protected from spambots. You need JavaScript enabled to view it. .

procedure mask

What are the requirements for masks worn by visitors?

We require all visitors to wear procedure masks when visiting your loved one at Attic Angel. Cloth masks are not allowed. Procedure masks can be purchased at several retailers, including Walgreens, Menards, Amazon, etc. If you do arrive for your visit without your own procedure mask, we may have a limited supply to offer at a cost of $2.00 per mask. We will offer this service to visitors only as long as we have ample Personal Protective Equipment (PPE) supplies. We are unable to offer the sales of our mask supply to residents at this time. Residents may continue to wear cloth masks throughout the building and during visits.

Attic Angel is in Phase 2 of our Angel Advancement Plan. Where can I find the details?

The move to Phase 2 is detailed in the Angel Advancement Plan that is posted on the Attic Angel Place Portal (see next question for info on how to gain access). The entire plan for reopening can be found within the COVID-19 Updates and in a file dated 8/11/20. A document dated 9/1/20 outlines that Attic Angel remains in Phase 2.

How can I join the list to access information on the secure Attic Angel Place resident portal?

Residents of Attic Angel Place, along with their family members and emergency contacts, are invited to submit a request for access to the AAP resident portal, which will host communications of a more sensitive nature and also provide access to more routine information that affects all residents. Emergency contacts will receive a letter the first week of June with explicit instructions. You may also send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line of PORTAL. In the body of the email, include your first and last name, the name of the resident with whom you are associated, and your email address. You will receive login credentials within two business days.

How are visits with family members being handled?

In-room visits have resumed! You may find more details in the Covid-19 Communications folder in the portal noted in the above entry.

SCHEDULE YOUR IN-ROOM VISIT: Call 608-662-8842 to arrange a time, or log onto the AAP Resident Portal noted in the entry above and select REQUEST RESIDENT ROOM VISIT (lower left of screen). Visits with residents of the Haven should be scheduled through Kayla Olson at 608-662-8969.

SCHEDULE YOUR GLASS-PARTITION VISIT: Call 608-662-8842 to arrange a time, or log onto the AAP Resident Portal noted in the entry above. Please note that if you do not see the words "Request Visit" next to your preferred timeslot, this means that time is not available. Visits with residents of the Haven should be scheduled through Kayla Olson at 608-662-8969.

LOCATION: Since you will not be physically entering the building, you do not need to report to the front entrance for screening. Please park in our lot or near the entrance of your visiting location and go directly to the vestibule entrance where you are scheduled.

COMPASSIONATE CARE AND END-OF-LIFE VISITS: Some residents will qualify for special visits based on their health needs and end-of-life status. The nursing staff will contact family members when a resident qualifies, and visits may be arranged at that time.

How can I communicate with my family member if I can’t visit in person?

Families and friends are encouraged to rely on old-fashioned phone calls, cards and letters while also considering today’s technology options. Anyone wishing to make a video call to a resident who may not have access to, or ease with, Skype or FaceTime should arrange a time with staff in the appropriate level of care to be sure the resident is equipped to receive the call. Similarly, if a resident is having trouble with a regular voice call, do not hesitate to reach out at 608-662-8842 to arrange for help.

Any family or friends who wish to make a video call, but who need a device and/or assistance to make the call to a resident, may request an in-person appointment with Attic Angel Association, 640 Junction Road. There, an office has been set aside for this service, and staff will assist you and arrange for the resident to be available. Appointments will be accepted seven days a week from 8am to 4:30pm by calling 608-662-8842.

Are residents able to dine together?

At this time, all levels of care have the opportunity to dine together. For the Apartments, this service is available for the evening meal on Mondays, Wednesdays and Fridays at 5:15p.m. in four dining areas that allow for proper social distancing. Residents who wish to continue to dine in their apartments may certainly do so. Please contact Sheila Luhman with questions at 608-662-8824.

Does the art studio offer activities?

In addition to the traveling activities available to residents in their apartments and suites, Attic Angel's Studio is open for limited hours to limited numbers of residents. Apartment residents only (at this time) may call the front desk to sign up to attend a session: Tuesdays 1 to 3 pm and Fridays 1 to 3 pm.

Who is allowed into Attic Angel Place?

Only facility employees and residents are permitted to enter, as well as others approved by special circumstance. The door to the main entry will remain locked during all hours, including business hours, and visitors will use a phone in the vestibule to speak with the receptionist before the doors will be unlocked. We continue to welcome to the appropriate level of care any of our own residents returning from the hospital. New residents are also being admitted under strict quarantine protocols.

Who is being asked to wear a face mask?

All Attic Angel staff members are required to wear medical-grade masks in every area shared with one or more people. Residents are also required to wear face coverings when they leave their apartments or rooms or whenever they are in the presence of others who are in close proximity, such as caregivers. The Centers for Disease Control and Prevention (CDC) says face coverings of any kind can keep people who may have the virus and do not know it from transmitting it to others.

What types of masks are acceptable for residents and how can they get them?

The CDC is advising the use of simple cloth face coverings, preferably with more than one layer of fabric. They may be fashioned from sewing fabrics and household items such as scarves, hand towels and t-shirts. In the short term, residents are requested to find and use options within their own living spaces. Attic Angel has reached out to the greater community for donation of homemade cloth masks; as these come in, we will distribute them to residents. Please note that cloth coverings remain acceptable for residents but not for visitors, who risk bringing the virus from the outside. Visitors must wear procedure masks, which offer the best protection against transmitting the virus.

Now that the salon is open, how are appointments being handled?

Residents must make appointments ahead of time with Nadine by calling 608-662-8810. Walk-in requests will not be accepted. Waiting outside the salon will not be permitted for infection control purposes, so it's important that residents arrive no earlier than their appointment time.

Residents and salon staff must wear masks at all times, and only one resident and one salon employee will be allowed in the salon at any given time. These guidelines mirror those of the Wisconsin Department of Health Services to ensure the safest possible experience.

Can my loved one get help with grocery shopping?

If a family member or friend is unable to purchase groceries for drop-off (see item below), Attic Angel encourages residents to establish their own online grocery accounts and select the delivery option, if available. A few convenient resources that offer online shopping and delivery:

Pick 'n Save
Amazon Pantry

Those unable to meet their shopping needs as suggested above may provide a shopping list that will be held until a larger, combined Attic Angel order will be placed online with Pick ‘n Save and Walgreens. To place an order through this collective process, This email address is being protected from spambots. You need JavaScript enabled to view it.

PLEASE NOTE: Grocery stores are imposing limits, and it currently takes a minimum of one week to receive ordered items. Residents can always receive prepared meals through Attic Angel Food Service, and a small number of frequently needed sundries are available by calling the Reception Desk.

Can I drop off items at Attic Angel for my loved one?

Yes, we welcome deliveries because they foster connection and help keep spirits up! Please bring them at the following times: Mondays, Wednesdays and Fridays from 1 to 3 pm and Saturdays from 9 to 11 am. Please note, however, that all items must arrive in a plastic bag with the resident's name, using large letters and written in Sharpee marker. Items must be placed on a table in the vestibule at the front entrance. Based on CDC guidelines, we will no longer disinfect the items before they are delivered to your loved one. You may feel free to do so yourself before putting them in the bag.

Another very limited option is to arrange for one of our Angel volunteers to pick up necessary items and deliver them to the facility. Call 608-662-8816 or This email address is being protected from spambots. You need JavaScript enabled to view it. Availability of volunteers cannot be guaranteed.

How are prescription medications being refilled?

We strongly encourage residents to choose a pharmacy that will ship directly to the residents or deliver to Attic Angel’s front door. Email our This email address is being protected from spambots. You need JavaScript enabled to view it.if you need help to identify a pharmacy that works for you.

What type of screening takes place for those who enter the building?

Employees, residents and pre-approved visitors entering Attic Angel Place are screened each time they enter. Entry is refused to anyone experiencing a fever or respiratory symptoms, and anyone with possible exposure to COVID-19 based on travel or work in another health care setting with confirmed COVID-19 cases.

What about hygiene, social distancing, cleaning and disinfection?

Attic Angel requires everyone to sanitize their hands upon entry to the building (an alcohol-based hand rub is provided), and staff must wear face masks in any space shared with others. Residents may not visit other levels of care within the building and are encouraged to stay in their apartments or suites as much as possible. Everyone is expected to honor social distancing protocol by keeping 6 feet away from others.

Our housekeeping staff and others have ramped up the cleaning and disinfection of frequently touched objects and shared surfaces. In addition, we remind all individuals about the importance of frequent and thorough handwashing, proper cough etiquette, and the avoidance of contact with one’s face and with others who may be infected.

Will family members be notified if there is a confirmed case of COVID-19 at Attic Angel Community?

Yes. If any staff member or resident tests positive for COVID-19, emergency contacts for all residents will be notified by Attic Angel.

What is the process for determining whether a resident will be tested for COVID-19?

We are following guidelines from the CDC, DHS (Wisconsin Department of Health Services) and the Department of Public Health. If a resident shows symptoms of respiratory illness (as defined by the entities above), our nursing staff will work collaboratively with the resident’s physician and Public Health to determine resident testing needs. Attic Angel can only make a referral for testing; the resident’s MD and Public Health will determine who will be tested.

What official resources do you recommend regarding COVID-19?

Attic Angel has been vigilantly watching and collaborating with the Wisconsin Department of Health Services and Leading Age, a national association devoted to issues of aging, and following the national guidelines set by the following agencies:
Centers for Disease Control and Prevention (CDC)
Centers for Medicare and Medicaid Services (CMS)

How are residents passing the time these days?

As you can guess, our hair salon hours, all group activities and communal dining have been canceled, but we are doing our best to give additional one-on-one attention in a number of ways. For example, our Angel volunteers, who are not able to enter the building during this time, are still assisting by making social phone calls to residents. Various staff members visit residents upon meal delivery, and Our Activities and Social Service staff are visiting individuals and distributing games and crafts for residents. The Art Studio cart also visits each resident floor in the Health Center, Haven and Households. It is our hope that these new ways of reaching residents will spawn new interests and connections that improve quality of life.

I would like to be a positive force and partner in these trying times. How can I be helpful?

Two important ways rise to the top:

• Hand-Sewn Face Coverings: Due to a new recommendation by the CDC, we are now gratefully accepting donations of cloth masks for our residents to wear. Simple instructions are provided by the CDC (click here) and completed masks may be placed in a plastic bag and delivered to Attic Angel during our designated drop-off times (see above).

• Cash Donations: As a not-for-profit organization, Attic Angel stewards a fiscally responsible and duty-accountable lean budget, and our resources have been severely challenged with all that is required to navigate the crisis safely. The preferred way to make a donation is through our , but gifts are also welcome by U.S. Mail at the following address: Attic Angel Association, 640 Junction Road, Madison, WI 53717.

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The Playing Field

The Playing Field Poster

Children affected by trauma such as homelessness and those with special needs such as autism spectrum disorders have different sensory needs for emotional support that helps them learn to manage behaviors. Our dream is to create a play space that allows children to be successful while ... being kids! Some of our plans:

  • A large open space for running (crowded spaces are often a behavior trigger for children)
  • High fencing and an appropriate climbing structure (children impacted by trauma or those on the autism spectrum often take bigger risks and climb higher)
  • Sensory panels that welcome independent play when children are agitated
  • A maze for children to walk through (this helps the brain to organize)
  • Small structures where children can feel safe
  • Specially designed pieces to work large muscle groups

By helping children at this critical point in their development, your gift will be helping the future of our community!

 Visit The Playing Field Website