Frequently Asked Questions Re: COVID-19

Updated 2/14/23

Residents, family members and friends may also get regular updates from our new AAP Resident Portal (see below for instructions to join) and the “Attic Angel Community” Facebook page. If you have a question, please This email address is being protected from spambots. You need JavaScript enabled to view it.

Are you offering tours of Attic Angel Community?

Our Prairie Point neighborhood hosts open houses on Tuesdays, Wednesdays and Thursdays (excluding holidays) from 9 to 11 am and Sundays from 1 to 3 pm. For apartments and suites in Attic Angel Place, we offer in-person tours as well as virtual tours and a robust website with videos and floorplans for living options within Attic Angel Community. Please consult the detailed information on our website, under the LIVE HERE heading, or call us (608-662-8842) or email (This email address is being protected from spambots. You need JavaScript enabled to view it.) to set up a tour or request an information packet.

What are the requirements for masks worn by visitors?

Face masks are optional in common areas but health grade masks are required when visiting your loved one in areas where care is provided, including in personal living quarters in the Health Center, Households and Haven. Cloth masks are not allowed. If you arrive for your visit without your own procedure mask, we may have a limited supply to offer at a nominal cost. We will offer this service to visitors only as long as we have ample Personal Protective Equipment (PPE) supplies. 

How can I join the list to access information on the secure Attic Angel Place resident portal?

Residents of Attic Angel Place, along with their family members and emergency contacts, are invited to submit a request for access to the AAP resident portal, which will host communications of a more sensitive nature and also provide access to more routine information that affects all residents. You may also send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line of PORTAL. In the body of the email, include your first and last name, the name of the resident with whom you are associated, and your email address. You will receive login credentials within two business days.

How are visits with family members being handled?

Under conditions without quarantine or other public health alerts, visitors are welcome to come and go as they please. However, we do require each visitor to go through the screening process at the kiosk at the front entrance and wear a mask at all times. If a change in protocol is necessary, the Attic Angel Resident Portal will have the latest information.

HAVEN VISITS: To make the most of your visit, please schedule a time through Kayla Olson at 608-662-8969.

Who is being asked to wear a face mask?

In addition to all visitors (referenced in question above), all Attic Angel staff members are required to wear medical-grade masks in every area shared with one or more people inside Attic Angel Place. Residents are no longer required to wear face coverings anywhere in the Attic Angel Place building or on our grounds.

What type of screening takes place for those who enter the building?

Employees, residents and visitors entering Attic Angel Place are screened each day they visit. Entry is refused to anyone experiencing a fever or respiratory symptoms, and anyone with possible exposure to COVID-19 based on travel or work in another health care setting with confirmed COVID-19 cases.

Are residents able to dine together?

Communal dining is offered in each level of care, with residents in the same level of care. Residents who wish to continue to dine in their apartments may certainly do so. If a change in protocol is necessary, the Attic Angel Resident Portal will have the latest information.

What about hygiene, social distancing, cleaning and disinfection?

Attic Angel requires everyone to sanitize their hands upon entry to the building (an alcohol-based hand rub is provided), and everyone must follow current masking requirements. Our housekeeping staff and others have a well-orchestrated and rigorous routine for the cleaning and disinfection of frequently touched objects and shared surfaces. In addition, we remind all individuals about the importance of frequent and thorough handwashing, proper cough etiquette, and the avoidance of contact with one’s face and with others who may be infected.

Will family members be notified if there is a confirmed case of COVID-19 at Attic Angel Community?

Yes. If any staff member or resident tests positive for COVID-19, information will be shared on the Attic Angel Resident Portal. Emergency contacts will be notified directly by Attic Angel only in the event that their loved one has tested positive for COVID.

What official resources do you recommend regarding COVID-19?

Attic Angel has been vigilantly watching and collaborating with the Wisconsin Department of Health Services and Leading Age, a national association devoted to issues of aging, and following the national guidelines set by the following agencies:
• Centers for Disease Control and Prevention (CDC)
• Centers for Medicare and Medicaid Services (CMS)
• Public Health Madison & Dane County

I would like to be a positive force and partner in these trying times. How can I be helpful?

• Cash Donations: As a not-for-profit organization, Attic Angel stewards a fiscally responsible and duty-accountable lean budget, and our resources have been severely challenged with all that is required to navigate the crisis safely. The preferred way to make a donation is through our , but gifts are also welcome by U.S. Mail at the following address: Attic Angel Association, 640 Junction Road, Madison, WI 53717.